Customer Service
We’re here to help — whether you have a question about your order, need product advice, or just want to chat about your hair goals.
Contact Us
Have a question or concern? Our customer support team is just an email away.
Email: info@fanalabs.com
We aim to respond within 1–2 business days (excluding weekends & holidays).
Order Help
Need assistance with your order?
Please include your order number in your message so we can help you faster.
We’re happy to assist with:
• Order status or tracking
• Shipping questions
• Returns & refunds
• Damaged or missing items
Returns & Refunds
You can find our full policy on the Returns & Refunds page, but here’s a quick summary:
• We accept returns of unused, unopened items within 14 days of delivery.
• Opened or used items are not eligible for return for safety and hygiene reasons.
• If your item is damaged or incorrect, let us know within 7 days and we’ll make it right.
Product Questions
Not sure which product is right for you? Want to learn more about ingredients?
Visit our Ingredients & Science page or email us directly for personalized recommendations.
Stay Connected
Follow us on social media for updates, behind-the-scenes content, and exclusive offers:
• Facebook & Instagram: @FANÁlabs
• TikTok: @FANÁlabs
Thank you for being a part of the FANÁ community. We’re always here to support your hair wellness journey.