Refund policy

We hope you love your FANÁ products — but if something isn’t right, we’re here to help.

Returns

You may return unused, unopened products within 14 days of delivery. To request a return:

• 1. Email us at info@fanalabs.com with your order number.
• 2. We’ll provide return instructions.
• 3. Once we receive your return in original condition, we’ll issue a refund (excluding shipping costs).

Please note:

• Opened or used products are not eligible for return due to the nature of skincare and hygiene.
• We do not offer exchanges at this time.

Damaged or Incorrect Orders

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with photos. We’ll make it right.

Refunds

Refunds are processed within 5–7 business days after we receive your return. You’ll be notified via email once your refund is issued.