FAQ
Made with care and unconditionally loved by our customers.
Frequently asked questions
Orders & Shipping
Where do you ship?
Where do you ship?
We currently ship throughout the United States and to select international countries. Shipping options and rates will be shown at checkout.
How long will my order take to arrive?
Orders are typically processed within 1–3 business days. Delivery times vary by destination but usually arrive within 3–7 business days (U.S.) or 7–14 days (international).
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. Check your spam folder if you don't see it!
Returns & Refunds
What’s your return policy?
We accept returns of unused, unopened products within 14 days of delivery. Please email info@FANÁlabs.com with your order
number to initiate a return.
Can I return opened products?
For safety and hygiene reasons, we cannot accept returns on opened or used products.
What if my item is damaged or incorrect?
If your order arrives damaged or incorrect, contact us within 7 days with a photo and order number — we’ll take care of it right away.
Products & Usage
Are FANÁ products safe for all hair types?
Yes! Our formulas are carefully designed to be effective for all hair types and textures, including straight, wavy, curly, and coily hair. They're also color-safe and suitable for sensitive scalps.
Are FANÁ products clean and cruelty-free?
Absolutely. All FANÁ products are:
• Sulfate-free
• Silicone-free
• Paraben-free
• Cruelty-free
We’re committed to clean, science-forward formulas with gentle, effective ingredients.
Can I use the shampoo and conditioner daily?
Yes — both the Revive Botanique Shampoo and Root Balance Conditioner are gentle enough for daily use.
Can I use the serum with wet or dry hair?
Apply the Active Follicle Serum directly to a clean, dry or damp scalp once daily. Do not rinse. Style as usual.
Account & Support
Do I need an account to place an order?
Nope! You can check out as a guest. However, creating an account allows you to track orders and view your purchase history.
How can I contact customer service?
Email us at info@FANÁlabs.com and we’ll get back to you within 1–2 business days.